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Rapport 101

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لہو پُکارے گا آستیں کا

جبر اور مجبوری سامنے آجائیں تو کیسے منظر بنتے ہیں۔


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A course in Business Administration…

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Lookers, Listeners, Talkers and Touchers….

Lookers

These people process information in pictures and images. You can tell by reading their body language. Lookers generally dress well and decorate their surroundings for appearance. Their shoulders are usually a little raised and tight. They also have thin lips. In addition, Lookers have a furrowed brow — because people tend to look up and to the right when they remember something they have seen.

To build rapport with Lookers, give them plenty of eye contact. They believe if you aren’t looking at them, you aren’t seeing them. They often use words with a visual component, so you should, too: “I see what you mean.” “Picture this.” “Here’s what I envision.”

Listeners

These people think in words and sounds. They don’t give you much eye contact. Instead, they generally have their heads turned down and to the left — because that’s the posture people have when they remember something they have heard. This naturally points their right ear at you, so they can hear you. In addition, listeners can move their lips when they read, or speak quietly to themselves — because it helps to speak their thoughts.

To connect with Listeners, don’t give them too much eye contact — it makes them uncomfortable (just ask that controller!). Look at them, and then look away — when speaking or listening. Here, too, use words that appeal to them: “Tell me your opinion.” “I hear what you’re saying.” “That sounds good to me.”

Touchers

These people process information tactility and through feelings. They dress for comfort, not style, and have a much more relaxed stance than Lookers. They also frequently look down and to the right — because that’s the posture people have when remembering something they have felt. As Touchers, these people enjoy physical contact, are big on hugs, and need very little personal space in a conversation.

For rapport, feel free to reach out and touch a Toucher’s shoulder or arm when emphasizing a point — but only if you feel comfortable doing this. If you’re not a Toucher, do your best to avoid stiffening up if they touch you. And use language that appeals to them: “I feel your pain.” “Let’s get in touch.” “I want to get a handle on the situation.”

Talkers

Those who prefer to analyse a situation using logic and rationale. These people think in words as if using a voice inside their heads.

For them, a solid explanation will usually do. Just make sure you tell them why something needs to be done, or why it works. That little nugget of info is probably the most important part of the conversation for them.
Start watching people — and paying attention to the words they use when speaking or writing. You’ll begin to figure out how they think. And this will help you make better choices on how to connect with them.

 

Links:
http://www.yourwordsmith.com/read-their-bodies-connect-with-their-minds/
https://medium.com/the-coffeelicious/are-you-a-looker-a-listener-a-talker-or-a-toucher-bdb785c0dbfe

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